Mac death list

This is a list of macs that have died. All information is posted by site members, therefore it's accuracy cannot be guaranteed. Please use the comments form on the introduction to voice any concerns or feedback.

This is not a forum for getting help, please only include details of FAILED or DYING macs. If you want help fixing or repairing these machines either use your local Apple authorized repair center, or use the various Apple discussion forums.


I am specifically interested in G5 Powermac failures, but you can add details for whatever mac you have had die recently.


Add a machine (requires registration).

UPDATE, the raw data is now available.

2.3Ghz Dual G5 Powermac

Submitted by Pixel Chimp

Serial number
CK532******
Date purchased
Aug 16 2005
Date of total failure
Oct 12 2008
Location
UK
Applecare cover
Yes
Symptoms

Fans were found on full blast during sleep. Mac wouldn't wake. No entry symbol on next startup. Ran AHT & utilities managed to restart, but fans sounded a little louder. Noticed it was running on only one CPU.
Ran more tests, removed RAM and other addons, did PSU & PRAM resets etc.
When starting after being left both the CPUs would work before crashing back to one.

I found a manual on the net & took it apart to clean & reassamble. It worked for a few days then the same thing happened.

Diagnosis

Local Apple Genius bar said 'It could be the CPUs or main Logic board failure'. I can't afford the possibility of replacing all those parts.

2Ghz G5 PPC Dual Processor

Submitted by Bonzo65

Serial number
CK513******
Date purchased
Mar 26 2005
Date of total failure
Jul 27 2008
Location
UK
Applecare cover
Yes
Symptoms

Suddenly failed - failure to start up, freezing on grey start-up screen, turbo fans, random freezes when in use, kernal panics. Machine unusable.

Diagnosis

Apple Geniuses diagnose either faulty logic board or processors - Applecare expired 4 months previous - quote between £500 and £850 to repair which I will not be proceeding with - Machine now useless.

Repair history

Logic board replaced after 18 months under Applecare.

2.5 G5 quad

Submitted by gokcer

Serial number
G8604******
Date purchased
Jan 8 2006
Date of total failure
Oct 2 2008
Location
vancouver
Applecare cover
No
Symptoms

It stoped booting. Freezing because of cpu heat up. I need to change cpu. It will cost me 2200 Can$..

Repair history

they did change power supply. They change LB to try if the problem was coming from it.

dual 2 Ghz G5 PowerMac

Submitted by rrzman

Serial number
XB345******
Date purchased
May 1 2005
Date of total failure
Aug 10 2008
Location
Texas USA
Applecare cover
No
Symptoms

After a Leopard upgrade, the machine was balky and finally displayed a grey screen together with overspeeding fans.

The techs at my local Apple stoere ran a hardware diagnostics test and then replaced the primary hard drive. The machine still wouldn't boot up.

They then surmised the problem as a logic board failure and recommended replacement of the logic board and processors and power supply, to the tune of "at least" US$1,500.

Repair history

This machine was bought new from Apple and has been in one room for its entire career as a lightly- and infrequently-used FCP editing station, always with a large external fan blowing into it.

Both its failure, and Apple's inability to trace the fault to a particular component or specific spot on the logic board, leaves me with major questions about their machines' usefulness as professional tools.

My intention is to seek compensation through the court system, using both a defective design legal theory and a deceptive trade practices legal avenue.

2.5GHz-DP M9457 PowerMac G5 (June 2004) 2.5GHz-DP

Submitted by hacktic

Serial number
YM502******
Date purchased
Oct 5 2004
Date of total failure
Sep 5 2008
Location
Singapore
Applecare cover
No
Symptoms

during an Apple software update in Sep,
the screen frooze,
and fans came on full blast.
it never turned back on again.

Diagnosis

nil

Repair history

nil

Miscellaneous info

nil

2.0 Ghz Dual G5 Power Mac

Submitted by john Considine

Serial number
YM442******
Date purchased
May 14 2005
Date of total failure
Aug 10 2008
Location
Australia
Applecare cover
No
Symptoms

the first symptom was that the machine would freeze on wake up...This happened for a couple of weeks.... I ran the usual fixes ie reset pram and fixed permissions...
Then I left it powered down and unplugged for 3 weeks while I was overseas...
On powering up it failed to boot... I then tried several different ways to get the machine to reboot ,like resetting the Pram on bootup and booting the hard drive on another machine in target mode.. the hard drive seemed fine and the G5 would boot up some times but then it just failed altogether :(

Diagnosis

I took it along to the Apple tech service centre where they ran all sorts of tests ( I have full documentation) to much to go into here I could post it as a file if any one is interested.... The up shot was that the service tech reformatted the HD.. reseated the CPU's...re calibrated the thermal processors.. Did a clean install and ran a stress test for more than 12 hours.... The machine still failed... so he removed the HD and booted from an external firewire HD... this got the machine working... Sort of...
As it stands at the moment I can only boot from the firewire Drive and it wont sleep
also the monitor keeps flashing... the Tech suggested I buy a new Logic Board but offered no Guarantee that it would fix the machine... all it is good for now is getting my emails..... :[ ps it wont run any pro software with out freezing...

Repair history

NIL

Miscellaneous info

This Machine was used in a very clean environment and was spoken to well it also received the respect any high end machine deserves... :)

Dual 2 Ghz G5 Powermac

Submitted by wrbmonster

Serial number
g8446******
Date purchased
Jun 9 2004
Date of total failure
Dec 8 2008
Location
North Hollywood, Ca
Applecare cover
No
Symptoms

got a kernal failure, restarted and now nothing happens. Light flashes 3 times and pauses, 3 times - pauses...etc. Reste the button inside and pulled the plug, moved around RAM removed extra drives...still nothing

Repair history

never any problems

2x 1.8 GHz Power Mac G5 1.8 Dual

Submitted by brodieknobs

Serial number
CK349******
Date purchased
Aug 10 2008
Date of total failure
Nov 30 2008
Location
Leipzig, DE
Applecare cover
No
Symptoms

Hidding the start button will only start the fan. Mostly you can hear some kind of a klick inside the sytem. After this nothing else happens: no chime, no HD-action, no video signal... Nothing. And as soon as the button is released the LED turns off.

Diagnosis

AASP said the logic board has to be changed. It's definitely not the power supply. They tried a new one and it wan't help.

Repair history

Problems while booting happens for the first time more or less immediately after I bought the machine this summer. At this time I was experimenting with various HD's and displays, so I thought that this caused the problem. In the beginning the computer booted after a few tries. But it became more and more. After a period of relativ stability the Mac seems to went dead in September. I brought it to a free workshop and they give it back to me still running, claiming that it was a unique firmware problem. But at the end of November the symptom reoccours. The workshop couldn't help it so I contacted a local AASP, that made the sad diagnosis.

Miscellaneous info

The machine is from June 2004 - so the trouble begun shortly after the G5 became 4 years old.

dual 2 ghz Power Mac G5

Submitted by mvella

Serial number
G8429******
Date purchased
Jul 20 2004
Date of total failure
Dec 7 2008
Location
CA, USA
Applecare cover
No
Symptoms

I thought the fans were louder a couple of months ago so I installed istatpro and checked the numbers with what some other people had posted on message boards and it seemed to be normal. I hit the power button and walked away one night and when I came back the fans were running and the status light was on but that was it. I turned it off at the power strip, turned it back on and reset the PRAM and it booted but after five minutes it froze. I turned it back off again and after that all it would do is turn on the fans and blink three times.

Diagnosis

I didn't take it to the Apple store because I've always done business with a local reseller. They said it wouldn't work no matter what RAM they put in so they recommended a new logic board ($860 including labor), which I agreed to because it was cheaper than a new computer. I asked repeatedly for details about what specifically had gone wrong but they had no clue.

Repair history

I'd never had a problem of any sort before this. To the best of my knowledge I'd never even moved my Mac a millimeter since I first got it.

2x1.8 Power Mac G5

Submitted by pimar

Serial number
CK501******
Date purchased
Feb 11 2005
Date of total failure
Aug 14 2008
Location
France Vannes
Applecare cover
No
Symptoms

freeze. Black screen at startup before grey apple. no keyboard, no mouse.
(1 or 2 times until grey Apple but without spinning gear)

Diagnosis

10.4.11
;
disks are good on my other mac (MacPro)

Repair history

- try zap & PMU => idem
;
- try start on CD => idem
;
- try remove HDD but first => idem
;
- try remove one bank of memory (from applestore) => idem
;
- try remove the other bank of memory (from applestore) => idem
;
- try without battery => idem
;
- try to clean dust inside including alimentation => started again but idem again after 20 hours non stop
;

Miscellaneous info

AppleStore France purchased
;
near 24h/7j on since 2005

Dual 2.0GHz PowerPC G5

Submitted by mrmiagi

Serial number
G8529******
Date purchased
Jul 17 2005
Date of total failure
Dec 13 2008
Location
Virginia
Applecare cover
No
Symptoms

After a reboot for security update 2008-08 the system came up to the blue spinning wheel and never made it any further. No symptoms prior to that.

Diagnosis

Not yet.

Repair history

The super drive was replaced under warranty.

2.5GHZ Powermac G5

Submitted by Burningrolls

Serial number
CKS10******
Date purchased
Mar 3 2005
Date of total failure
Dec 16 2008
Location
UK
Applecare cover
Yes
Symptoms

Whilst printing the machine crashed (Kernel Panic). Fails to restart untill cooled down, and when succesful restart, will only run without freezing for about an hour.

Repair history

Superdrive repaired under warranty

Miscellaneous info

Have Tried:
DU + Applecare Disc report no hardware / software failures.
Restarted into Single User Mode. Ran Applejack. No problem reported.
Stripped out all third party cards.
Stripped out RAM chips and rotating to diagnose if 1 pair faulty.

When Computer warm, have tried restarting in Single User Mode after a freeze - Still no joy - freezes before it gets to the Prompt
Reset PRAM.
Reset CUDA.
New Internal Battery installed.
Reset Open Firmware
Swapped out Graphics card with a working G5 machine. My machine still freezes.
Replaced Hard Drive with new Western Digital Drive and installed OS10.4 +Combo Updater. System worked for about an hour then froze. Repeated Process with Seagate Barracuda Drive. Same thing happened.
Run Hardware Monitor, and note that temperature of both CPU’s will suddenly spike from 42 degrees (temp after 15 mins running) to 55 C and cooling fan will switch on for approx 5 secs. Temperature reading is ‘spiking’ and resulting fan activity can be bought about very easily by rapidly resizing the 1 open window in Hardware Monitor.

2.0 GHz Dual G5 Power Mac

Submitted by mz patti

Serial number
G8510******
Date purchased
May 5 2005
Date of total failure
Nov 18 2008
Location
Pennsylvania
Applecare cover
No
Symptoms

Froze completely during normal operation. Fans went on high, would not respond to keyboard. Had to shutdown using the main power button. Would not reboot. If restarted, then froze on grey screen, fans on high. Got kernel message once. Would not reboot without freezing.

Diagnosis

I replaced the logic board battery, froze again. Reset the PRAM, froze again. I have tried reseating the RAM, taking out the HDs and reseating them, ditto on the video card. I have been able to backup info from the HDs, but the CPU would freeze after 5 minutes and I had to do a hard shutdown. Tried off and on for a week to get it to restart to attempt to back up data. Read all threads on this issue online and finally took CPU to Apple Store on 11.26.08. Genius diagnosed a video issue, ordered a new card.

Repair history

This machine was bought new in 2005 and has never traveled or left the room it was set up in. It has never had any repairs or issues. Two days after I left it at the Apple Store, the new card hadn't come in so I picked up the CPU & installed a new card at home, didn't work. Just froze again. All that's left to try is a new (used) logic board, but they are hard to find and there's no telling what shape they're in. I am severely disappointed in the premature death of my G5.

4 G Power mac G5 Quad

Submitted by TD

Serial number
G8546******
Date purchased
Nov 28 2005
Date of total failure
Feb 6 2009
Location
Dallas
Applecare cover
No
Symptoms

Same as others.

Leopard update caused Grey screen and fan over-cranked.
Would not boot.

Applecare avoided all assistance.

Diagnosis

I suspect Apple does not want to support any pre-intel machines. Particularly large expensive ones. Leopard clearly started the problem and I believe recent update created the catastrophic breakdowns.

Our Mac consultant called it: Logic board/Processor failure.

Repair history

Prior to this none had been required.

This issue was red-flagged at Applecare.

Miscellaneous info

A Class action law suit should be considered.

Dual 2GHz PowerMacG5

Submitted by glastonb

Serial number
G8528******
Date purchased
Aug 10 2005
Date of total failure
Jan 9 2009
Location
IL
Applecare cover
No
Symptoms

Encoding video, I left the room for maybe 20mins tops.
Came back to a kernel panic(system failure) "corrupt stack on CPU-1" with fans running full throttle.
Then it refused to boot giving me a black screen, then a gray screen on subsequent attempts.
Then the no entry symbol and kicking the fans on high again.
Swapping the physical locations of the CPU's and removing PROM battery allowed the system to boot with 1 CPU, fans still running high.

After a few weeks the system just stopped powering on altogether.
Only way to boot it is to apply heat to the lower left corner of the logic board, and then it freezes up unless I disable 1 of the CPU's using the CHUD tools preference pane.

Diagnosis

Failed logic board.
By process of elimination.

Repair history

Had the LCD module in the cinema display replaced about 1.5 years ago.
Had the suprdrive replaced about a year ago.
Those repairs were done when the applecare plan was still active.
My applecare plan expired about 4-6 months before this problem occured.

Dual 1,8 Khz Powermac G5

Submitted by Reindeer

Serial number
CK409******
Date purchased
Mar 1 2004
Date of total failure
Apr 20 2009
Location
Amsterdam; The Netherlands
Applecare cover
No
Symptoms

There were no signs before one day the computer would not startup. At startup it still gives the startup chime and the fans start spinning, the harddrives start to spin and the cd rom spins a little but after 5 seconds everything becomes quiet and the display stays black (it never had a grey screen). Then after 2 minutes or so the fans start to spin faster and faster.

Diagnosis

logicboard has to be changed

Repair history

Before total failure nothing was ever wrong with this computer. I too never travelled with this machine and only made some music with it. It didn't stay powered up long times

Miscellaneous info

I used panther and Tiger on this machine, never Leopard

1.8 Ghz Dual 2004 PowerMac G5

Submitted by fleshking

Serial number
YM426******
Date purchased
Oct 23 2004
Date of total failure
Jan 11 2008
Location
Illinios
Applecare cover
Yes
Symptoms

Constant freezing, followed shortly by no boot. Front led panel flashes 3 times to indicate bad ram. Ram has been checked and rechecked.

Diagnosis

Took it to Apple store, booted fine after not working for weeks. Got home, it wouldnt boot again. Returned to Apple store, they told me i needed a new logic board

Repair history

no repairs done

Miscellaneous info

Was able to boot for a few days by heating up the logic board around the DIMM slots. Now its dead forever

Dual 2 GHz 2.0 (M9455B/A) Powermac G5

Submitted by Sigmund

Serial number
CK425******
Date purchased
Aug 31 2004
Date of total failure
May 16 2009
Location
London UK
Applecare cover
No
Symptoms

Firstly a sudden freeze followed by great difficulty in booting. Only starting up intermittently, mostly no chiming. Now not starting at all. Checked drives whilst still bootable, all ok.

Diagnosis

Three flashes on the front panel LED which indicates mismatched RAM. Tried all the RAM strips a pair at a time to determine faulty pair. RAM ok. Machine suffering with logic board failure in respect of CPU not contacting the RAM, as with many other machines of this vintage.

Repair history

Apple replaced noisy power supply in first year. Apart from that the machine has never left the spot where placed when first purchased.

1.8 Ghz Dual G5 Power Mac

Submitted by Dogman

Serial number
CK416******
Date purchased
Jun 9 2004
Date of total failure
Jun 9 2009
Location
Scandinavia, northern Europe
Applecare cover
No
Symptoms

Came home after walking the doggy. Heard the fans reving at full throttle. Saw gray kernel panic screen. I (in turn) panicked and did a hard shut down. Rebooted and same thing happned again after a few hours. While installing the 10.5.7 update (thinking it would fix the kernel panic's) the computer froze again and hasn't been running on 10.5 since. I successfully installed 10.4 on a free partition on my system drive and I can boot up with 10.4, but practically nothing works withouth freezing the system. I have no sound and the video screen is choppy sometimes... I don't get gray screens anymore either - the computer just freezes.

Diagnosis

I have tried the basics. Reinstalling OS, reinstalling RAM, removing USB/FW devices, tried different HD's with different OS installations - etcetera ad nauseum - to no avail.

2GHz PowerMac G5 Dual 2.0 GHz (2004)

Submitted by DarkRaverNL

Serial number
CK441******
Date purchased
Oct 10 2004
Date of total failure
Apr 27 2009
Location
Kingdom of The Netherlands
Applecare cover
No
Symptoms

PowerMac froze while working, after trying to restart, it would not pass the apple logo (grey screen), after a while the fans would go full speed and then it would turn itself off.

Can only get into the open firmware, but after issuing the 'reset-all' command it would just sit there and do nothing.

It has booted up fully once, i could rain disk repair and saw that both CPUs where working, but after a restart it would go into the same situation again.

Diagnosis

Ran AHT and ASD discs myself, both say all is oke, no official diagnosis.

Repair history

No repairing history.

Miscellaneous info

Mac OS X Leopard latest (i believe 10.5.6?)
Radeon X 800 XT 256mb
220GB HDD in RAID 0 (2x120Gb)
2.5GB RAM