Mac death list

This is a list of macs that have died. All information is posted by site members, therefore it's accuracy cannot be guaranteed. Please use the comments form on the introduction to voice any concerns or feedback.

This is not a forum for getting help, please only include details of FAILED or DYING macs. If you want help fixing or repairing these machines either use your local Apple authorized repair center, or use the various Apple discussion forums.


I am specifically interested in G5 Powermac failures, but you can add details for whatever mac you have had die recently.


Add a machine (requires registration).

UPDATE, the raw data is now available.

2Ghz G5 Powermac

Submitted by spencj12

Serial number
CK437******
Date purchased
Jul 1 2004
Date of total failure
Jul 11 2010
Location
Goring on Thames, Oxfordshire, UK
Applecare cover
No
Symptoms

three binking power lights, no video, no chime.

Diagnosis

Dead logic board or dry solder on logic board, took out the ram in pairs, re seated it etc. Tried the ram in another machine no problems there. I can get it to work if I heat the motherboard and ram with a hair dryer. Fault diagnosed by me and the internet

Repair history

None, faultless machine until last week

Miscellaneous info

I'm annoyed, I bought this from new after years of owning apples I thought it would last longer than six years, the others have. Nice machine apart from the logic board.

Dual 2GHz G5

Submitted by kstlfido

Serial number
11111******
Date purchased
Jan 1 2005
Date of total failure
Apr 7 2011
Location
Berkeley Hills, California
Applecare cover
No
Symptoms

I woke up this morning, woke my computer. make breakfast and screen froze.

Force quit, restart. Same problem, now with black screen. Noticed power button blinking sets of 3 flashes followed by a 5 sec of no flashing.

Searched for this problem on my MBP. Foud it means RAM failure/bad sockets.

Over the next 2 hours, I tried different RAM configurations. Sometimes it booted, but would crash/freeze soon after. After ~20 attempts to restart, I gave up and read quite a bit about this problem online.

Diagnosis

In a nutshell, bad solder joints caused by ROHS-complient solder. Coupled with daily sleep(cold)/wake(hot) cycles, I assume fatigue cracks in the solder joints finally became intermittent.

The hair-drier-heating-the-ram-slots trick proved innefective.

It was not the hard drive, as I booted my MBP from the G5 hard drive. It's running fine as I type this.

Repair history

Superdrive died while still under the Applcare 3-year warranty. Apple sent me a new unit quickly. Just last year it acted up again (not reading discs). Turns out the drive just needed a firmware upgrade.

Miscellaneous info

I do not have the serial number handy. I also purchased it in Aug 30, 2004. The above feilds didn't let me select that date.

There have been a few out there that have removed the motherboard and re-heated the solder joints. I don't have the time for that.

I would say nearly 7 years witout major problems is pretty good. Should have lasted longer, though. Time to upgrade to a Mac Pro.

4 x 2.5 PowerPC G5 Quad Power Mac G5 Quad

Submitted by nadav Ben-Ami

Serial number
G8611******
Date purchased
Mar 22 2011
Date of total failure
Apr 14 2011
Location
Owings Mills, MD
Applecare cover
No
Symptoms

Having owned the Quad G5 2.5 years ago and sold only to complete my transition to the Mac Pro, I decided to go back to a G5 Quad. I purchased this from a seller on Amazon who was very nice and told me he has never had any problems with this machine at all. The only problem he had was it needed a replacement power supply - this was part of the recall by Apple for those whose serial numbers fell in a certain category for a free power supply replacement.

I have now had the machine for a few weeks.. the only problem I detected on it was that the Air Deflector sensor board broke off - still baffled on how this happened.. This was a 50 dollar repair though. Now the sensors all work and the little LEDs light up, letting me know things are A OK - Red, Yellow, and Green - these are the power on LEDs.

No other major problems at all.. its a strong performer.. Did I say that right? It is right now in place of my 2010 mac pro and is hooked up to the LED 24 inch cinema display..

Not a bad machine at all.. never a problem with the LCS - Uses the Panasonic LCS and not first revision Delphi.

 

Diagnosis

No problems with LCS at all.. Logic board is strong and like new + mint. Only problem was a broken sensor board - replaced for 50 bucks and now all the power on LEDs work. LED 3, 4,5

 

No other problems detected - runs great!

Repair history

2007 Power Supply was replaced by original seller.. no problems ever since.

Miscellaneous info

none

1.8 GHz Dual G5 Powermac

Submitted by Renaldo59

Serial number
G8516******
Date purchased
Jun 9 2005
Date of total failure
Apr 18 2011
Location
Denver, CO
Applecare cover
No
Symptoms

Gray screen on startup, then fans getting loud like a jet engine.  Black screen on next startup.  No response to resetting PMU, but gray screen returned.  Was able to enter commands in 'Open Firmware', but would lock up when enter "reset-all."  Subsequent startups would go to black screen.  Fans would still run, then get loud after a few minutes.

Diagnosis

From troubleshooting battery, RAM, hard drive, and peripherals, problem appears to be the logic board.  Was able to apply heat to the logic board with a hair dryer and magically bring the machine back to life for an hour or so, after which it locked up and tryed to take off (loud fans).  Next attempt to apply heat only provided a few minutes of life. 

Repair history

No prior problems with this machine.  Did not attempt to repair this problem - cost of new board not worth it.

Miscellaneous info

1.8GHz Dual G5 PowerMac

Submitted by Pars

Serial number
RM547******
Date purchased
Mar 10 2006
Date of total failure
Aug 21 2011
Location
Chicago, IL USA
Applecare cover
No
Symptoms

Finished using it, logged out. Fans slowly increased to max, so tried to do a restart. System shut down instead, and then would not boot (black screen, keyboard not active, no chime). Heating the BGA area with a heatgun on low temp will get it to boot.

 

Took it to Apple store... genius looked at it and reset some things (didn't say what, but I would guess NVRAM, PRAM, etc.) Reseated memory. System booted. As far as I know, no diagnostics run. Would not boot when brought home. I did manage to get it to boot later that night, and ran AHT DVD. Passed everything up until RAM testing. I stopped the testing after more than an hour (3Gb of RAM). Probably locked up during testing, but I'm not sure. WOuld not boot after that. Got it to boot the next night, and ran memtest in single user mode... it passed 2 passes of that. Would not boot later (fans went to max and it had locked up).

Found the thread on https://discussions.apple.com/thread/1672650?start=195&tstart=0, read about the hair dryer/heat gun, resoldering and decided to give it a shot. Only way I can get it to boot. It will run for 12 hours or so (long enough for a full disc image, so I am backed up).

Even though this was a refurb through the Apple Store, I am a long time Mac user (like most of you) and expect their hardware to last for 10 years or more with little if any trouble. So yes, I am a bit pissed about this, particularly since it appears to be a production process/design problem (I work int the electronics industry and am a former tech in the semiconductor industry).

Diagnosis

Bad RoHs soldering on BGA, possible bad joints on RAM DIMM, maybe others. Diagnosis from Apple genius: "I don't know, but you know these systems are vintage, and we can't supply parts anymore". Most helpful :palm:

Repair history

Had BAD RAM from Crucial around December of last year (2010). Replaced (RMA).

Miscellaneous info

2.0 GHz G5

Submitted by iou1

Serial number
3T523******
Date purchased
Jun 1 2006
Date of total failure
Sep 30 2011
Location
Scotland, UK
Applecare cover
No
Symptoms

Exact same symptoms as every other PPC 2GHz G5 (2004) Users [i.e. Won't boot regularly (or at all!) - sometimes boots with x2 CPU but will soon/immediately freeze/lock-up, requiring a reboot, then, back to same scenario of not booting-up again OR occasionally boots successfully with only x1 CPU, which can sometimes run for over a week (without rebooting!). When using verbose boot (Cmd+Shift+V) the machine hangs immediately at DART enabled - on a successful boot the boot sequence rapidly passes DART enabled. When hanging, the boot sequence invokes the high fan activity after a few minutes.] I am now making personal enquiries regarding purchase/replacement of Logic Board. Will eventually attempt the hairdryer technique to see if a reflow will lead to a successful boot. Doesn't/Can't boot from Apple's Emergency Disk either.

Diagnosis
Repair history
Miscellaneous info

2.0 ghz G5 Powermac 970 x2

Submitted by g3

Serial number
XB351******
Date purchased
May 20 2007
Date of total failure
Jun 15 2012
Location
ferguson, mo 63135
Applecare cover
Yes
Symptoms

machine sat unused for six months whilei wasout of town-upon return, worked from 6/3/2012 until 6/15/2012, got power-on light blinking 3 times unable to boot

Diagnosis

memory slot/logicboard solder failure

Repair history

preparing to use hairdryer procedureon memory slots

Miscellaneous info